Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 7 business days.

In principle, refunds will be made using the payment method you used. However, if there are restrictions on some refund methods, we will suggest the most suitable refund method separately.

Notes

Due to the nature of the products, the colour and texture may vary from the images shown on the website, however this is not a reason for return.

Please contact us immediately after receiving the item if you have any questions regarding returns. Returns will not be accepted after the return deadline.

Refund Policy

When returns are permitted

If the product is defective or if the product you received is different from the one you ordered, you can return it within 7 days of receiving the product.

If you wish to return an item, please contact us in advance by email or through our contact form. We will inform you of the return procedure and return address.

For returns that meet the above conditions, we will check the condition of the returned product and then process the refund.

Refund process

Refunds will be made within 7 business days after the item has been returned.

Refunds will be made according to the payment method used (credit card, bank transfer, etc.). However, there may be restrictions on some refund methods, in which case we will contact you separately.

Other notes

As a general rule, we do not accept cancellations or returns of custom-made products or made-to-order products.

When returning an item, please return it unused and including the original packaging.

For specific terms and procedures relating to returns and refunds, please contact us through the FAQ section of our website or our contact form.

Artworks