13cm x 11cm

Product delivery time

Products will be shipped within 5 business days after order confirmation (or payment confirmation).

If there is a delay in delivery, we will notify you by email.

Return policy

Return conditions

We accept returns for products purchased on this site only within 7 days of receiving the product. However, the following conditions must be met:

The product must be in unused condition.

All accessories, warranty card and original packaging delivered with the product are present.

Excludes items that cannot be returned, such as custom-made or made-to-order items.

Items that cannot be returned

There are some products that cannot be returned, such as custom-made products, made-to-order products, digital content, and sanitary products (after opening). This will be specified on the product page, so please be sure to check it before purchasing.

Return procedure

1. If you wish to return an item, please first contact us via email or contact form. Please include your order number along with the reason for the return.

2. Once your return is approved, we will provide you with the return address and information needed to complete the return.

3. Please ship the product to the specified return address. We will pay the return shipping costs if the return is due to our responsibility, such as initial defects or incorrect delivery. Returns for other reasons will be the responsibility of the customer.

Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 7 business days.

In principle, refunds will be made using the payment method you used. However, if there are restrictions on some refund methods, we will suggest the most suitable refund method separately.

Notes

Due to the nature of the products, the colour and texture may vary from the images shown on the website, however this is not a reason for return.

Please contact us immediately after receiving the item if you have any questions regarding returns. Returns will not be accepted after the return deadline.

Refund Policy

When returns are permitted

If the product is defective or if the product you received is different from the one you ordered, you can return it within 7 days of receiving the product.

If you wish to return an item, please contact us in advance by email or through our contact form. We will inform you of the return procedure and return address.

For returns that meet the above conditions, we will check the condition of the returned product and then process the refund.

Refund process

Refunds will be made within 7 business days after the item has been returned.

Refunds will be made according to the payment method used (credit card, bank transfer, etc.). However, there may be restrictions on some refund methods, in which case we will contact you separately.

Other notes

As a general rule, we do not accept cancellations or returns of custom-made products or made-to-order products.

When returning an item, please return it unused and including the original packaging.

For specific terms and procedures relating to returns and refunds, please contact us through the FAQ section of our website or our contact form.

Cancellation before product is shipped

Customers can cancel their order at any time before the product is shipped.

If you wish to cancel, please contact us by email or through the contact form on our website, clearly stating your order number.

It may not be possible to cancel in time for items that are currently being prepared for shipping. If so, please follow our return policy.

Cancellation after product is shipped

As a general rule, we do not accept cancellations after the product has been shipped.

Returns may only be accepted if the item is returned in unopened condition. In this case, the customer will be responsible for the return shipping costs.